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Frequently Asked Questions

DigiPay is Aadhaar Enabled Payment Service(AEPS) launched by CSC e-Governance Services India Limited in collaboration with NPCI. DigiPay platform provides services like cash withdrawal, balance enquiry, money transfer and payout.

Only authorized VLEs with valid CSC ID can register on the DigiPay application. It is mandatory for the VLE to install the latest RD services for using the DigiPay application.

Note: VLE should maintain a minimum balance of Rs 1000 at any point.

You can check your DigiPay balance from the “DIGIPAY PASSBOOK” option available on the application. If your balance is not updated use the ‘SYNC’ option to update your balance in your passbook.

DigiPay balance can be sent to your registered bank account by using the “PAYOUT” option available on the application. You can send a payout request with minimum amount of Rs 500 or more.

This happens when the bank account details provided on DigiPay are incorrect. The amount will be refunded in your DigiPay balance within 2-3 working days.

Follow the below steps to update bank details:

  • Open register.csc.gov.in and login through ‘My Account’ section.
  • Enter your CSC ID and authenticate the details.
  • Under Profile Section, Go to KYC Update.
  • Click on the banking details to update your bank details.

If you are facing an issue while using DigiPay, follow the steps mentioned below to raise the ticket in a self assisted mode:

  • Click on ‘Support’ tab
  • Click on ‘Raise a Ticket’
  • Fill the questionnaire according to the issue you’re facing.
  • A solution will be provided at each step to guide you through the wizard. In case more information is required you may raise a ticket as per the on screen instructions.

To check your transaction status, Click on “Raise a ticket” option available under the ‘Support tab’ of this web page. Provide the information as directed. Enter your RRN, UTR or device transaction number. You can find the RRN, UTR no. from the transaction receipts.

To check the status of your ticket on Digipay application, follow the steps mentioned below:

  • Click on ‘Support’ tab
  • Click on ‘Check Ticket status’
  • Provide ‘Ticket ID’ and enter the ‘Captcha’.
  • Submit to find the status of your ticket.

To troubleshoot RD service installation related issue:

  • Uninstall the RD service (if already installed in the system)
  • Download the RD service again from digipay.csccloud.inExtract the software from the zip file and right click morpho RD service software to install the service again
  • To check whether the RD service is installed properly, unplug the device and plug it again. You will receive a pop up message for updation of RD service.
  • Once you have successfully updated the RD services. You can start the DigiPay application

This error occurs when your CSC ID is recently created and not activated on DigiPay. In such a case, you need to wait for few days to activate your Id.

Customers/ VLEs can send their grievances at vigilance@digimail.in or reach us at +91-7042379898.